The fact of being a passenger of a car with no driver is definitely quite impacting and for this reason the users need to be trained and accustomed to the new service gradually. For these reasons, when nuTonomy's cars will be commercialized in 2018, they will first have one of nuTonomy's employees sitting on the backseat to re-assure the clients and to check that everything is all right. This role will be then replaced by a remote control and it will then vanish once the system is tested.
This initiative could be very useful in big cities, where traffic congestion is a serious issue. Having a car that picks you up and leaves you wherever you want sounds like a very convenient plan. At the same time, Singapore stands out as a great place to test the project both because authorities are very attentive to environment and for its well-know efficiency. Finally, nuTonomy's invention also represents an asset for the companies interested since they would avoid paying the drivers' salaries.